Difficult Conversations (St. Louis)
May 7, 2014
8:30 AM - 4:30 PM
St. Louis Knight Center
Seminar DetailsIn today's collaborative environment, getting things done requires the ability to work across silos, through differences and around a variety of unexpected obstacles. The ability to handle difficult conversations - with direct reports, peers, customers, partners or suppliers - is key to your ability to lead effectively.
This interactive session, designed by members of the Harvard Negotiation Project, will offer a framework and practical skills for handling conflict and making sound decisions while maintaining good working relationships.Learning Points
OutcomesUpon completion of this seminar, participants will be better able to:
- The triggers that make you lose your best skills
- The systematic cognitive biases and heuristics that hamper learning and decision-making.
- The physiology of emotion and the impacts on cognition
- The costs and benefits to different approaches to handling disputes
- Diagnose the causes of difficulty in conversations
- Make counterparts comfortable sharing honest information
- Foster curiosity and willingness to listen to a counterpart
- Avoid triggering emotional reactions
- Temper strong feelings in yourself and others so you can get back to productive work