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Printer Setup for Laptops - Web Method (Windows XP and Vista)

Adding printers via the web will only work for the black and white printers. If you are trying to add the color printers, you need to use the manual method for Windows XP or Windows Vista.

Make sure you have a network connection. You will not be able to complete these steps unless you are connected to the campus network. Printing is available from both the wired and wireless networks.

Important! Updates Required for XP!

Microsoft has two hotfixes available that correct problems you may encounter printing from XP. Before you install any printers, be sure to install both of these hotfixes. You MUST have Service Pack 2 for Windows XP installed. Go to Start > Run, enter the command winver, and hit Enter to display the version of Windows you have installed. if you don't see Service Pack 2 listed, go to Microsoft Update and install it before installing these updates.

• Hotfix 893225
• Hotfix 929134

Off-Campus Printing: If you want to setup your printers and/or print from off-campus, you must first connect using the VPN Client. The VPN is NOT required for printing on campus.

1. Open Internet Explorer and go to the URL: https://printlab.olin.wustl.edu/printers
2. Enter your Olin username and password when prompted.
3. Click the link for the printer you want to add.
4. A security warning will open, confirming that you do want to run this control. Click Run.
5. Click the Information Bar and select Run ActiveX Control.
6. A security warning will open, confirming that you want to run this control. Click Run.
7. Click the Connect link under Printer Actions. The Information Bar warning will appear again. Click the Information Bar and select Run Active Control. Then click Run on the Security warning that will open.
8. Click Connect again. The Information Bar warning will appear for a third and final time. Click the Information Bar and select Run Active Control. Then click Run on the Security warning that will open. Adding additional printers will not bring up the Information Bar warning after this third time.
9. Click Connect again. When prompted to add the printer connection, click Yes.
10. Enter your Olin username and password when prompted and click OK.
11. If your browser is running with Protected Mode turned on, you may see a warning that the website wants to use a program on your computer. Check the box for Do not show me the warning for this program again, then click Allow.
12. If you are using Windows Vista, you may be prompted to allow the Printer driver to be installed. if so, click Continue.
13. When the printer has been added, you will see a confirmation message in the browser. To add additional black and white printers, click the All Printers link to go back to the printer list, then repeat the process. Note that the Information Bar prompt will no longer appear when adding additional printers. If you were unable to add the printers using these instructions, try the manual method for Windows XP or Windows Vista

Having Problems?

If you're having a problem setting up your laptop to print, here are some common problems and solutions.

Insufficient Permissions/You Must Be an Administrator

Setting up local printers requires that you be an administrator on your machine. If you see this error message, then you are probably logged on using a standard user account instead of an administrator.